Store Policy

Shipping Policy

Last updated: September 2026

Processing Time

Orders placed through the JB Technologies Signal Solutions Store are processed as soon as payment is confirmed in Zoho Books. In-stock equipment ships within 2 business days of payment receipt, and a tracking number is emailed to you as soon as the carrier picks up the shipment.

Shipping Rates

• Shipping is calculated based on your delivery address and shown at checkout before you pay — enter your shipping address on the checkout page to see the exact rate.
• Rates are generated live from carrier pricing at the time of checkout, so they reflect the actual cost to ship to your location.

Enterprise & Quote-Based Orders

QUATRA Enterprise systems, custom DAS installations, and other quote-based equipment ship on a project-specific schedule coordinated with your JBT project team as part of the overall design and installation plan, rather than the standard 2-business-day timeline above.

Order Tracking

Once your order ships, you'll receive an email with carrier and tracking information. If you haven't received tracking within 2 business days of payment, check your spam folder first, then reach out and we'll look into it.

Damaged or Lost Shipments

All equipment leaves our warehouse new and factory-sealed. If your order arrives damaged, is missing items, or doesn't show up, contact us as soon as possible so we can start a carrier claim and get a replacement or correction out to you.